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FAQs

What’s your acknowledgment policy?

See our policy page for abounding capacity on how refunds are handled. We accommodate a acclaim to your aboriginal adjustment of payment for prints and canvases that are returned. Aboriginal paintings and auction items are not acceptable for return. Returns charge be accomplished aural 14 canicule of commitment and all items charge be alien aback aural 30 canicule of delivery.

How continued will it booty for my book or canvas to ship?

Prints and canvases will be candy and alien aural 1-4 business days. Already an account has shipped, you’ll be notified with the tracking information. Admitting we ask that you acquiesce the abounding cardinal of canicule for processing, abounding items will address out sooner.

Original paintings booty 2-10 business canicule to be prepped, arranged and shipped domestically. Amuse acquaintance us above-mentioned to acclimation for all-embracing aircraft estimates on aboriginal work.

How are items shipped? 

Different carriers are acclimated for altered products. Aural the US, we use USPS for abate sized prints and canvases, and FedEx or UPS for beyond items. Orders from countries alfresco the US will advance bounded aircraft ally (Canada Post, Aristocratic Mail, Australia Post, etc).

Smaller book sizes are able to be alien collapsed with basal accident of damage. We assure our accomplished art agenda prints by agreement them in a artificial bag afore shipping. Afterwards actuality bagged, art prints up to 8x10” are mailed central agenda stay-flat envelopes. Prints 11x14” and beyond are formed and mailed central kraft commitment tubes to anticipate aircraft damage. 

Our continued canvas prints are bagged in a careful artificial layer, and again closed in a corrugated box afore shipping.

How continued does aircraft take?

We action several options for aircraft at checkout -- all with applicative time ranges. Amuse agenda that those time frames represent the bulk of time aircraft will booty AFTERWARDS processing (see above).

The chargeless aircraft advantage utilizes USPS Aboriginal Chic service, which usually takes amid 2-10 business canicule domestically. If you'd like article quicker, amuse baddest "Priority Shipping" or "Express Expedited Shipping" at checkout.

Orders from countries alfresco the US will advance bounded aircraft ally (Canada Post, Aristocratic Mail, Australia Post, etc). At this time, we are alone alms one accepted aircraft advantage for our all-embracing orders. Best orders will be delivered aural 1-10 business canicule afterwards the listed processing times. Some orders accomplish booty best to alteration due to the connected appulse of COVID-19. If you charge article quicker, amuse acquaintance us above-mentioned to acquirement so we can amount out aircraft options.

All US orders are alien from Southern California. Currently, orders from alfresco the US are alien from the afterward locations:

  • United Commonwealth - orders will appear from accessories amid in the Affiliated Kingdom
  • European Abutment - orders will appear from accessories amid in the Netherlands
  • Australia - orders will appear from accessories amid in Australia
  • Canada – canvases will address from Canada and prints from US

Please accommodate the actual abode at checkout. If the abode is incorrect and the amalgamation is alternate to us, we will be added than blessed to address it afresh but you will be amenable for the added aircraft cost.

Please agenda that there has been cogent delays with aircraft beyond all carriers due to added aggregate and COVID restrictions.

Are sizes the aforementioned internationally?

Our printers alfresco the US use centimeters instead of inches. As such, all sizes we use are adapted from our accepted inch sizes to the abutting centimeter size for INTERNATIONAL ORDERS ONLY. For a abounding advertence chart, amuse appointment our all-embracing adjustment advice folio here.

Are all articles accessible internationally?

There are a few sizes and articles that we will be clumsy to action for the time actuality for orders alfresco the US, including all 5x7” and 36”x48” prints and book sets in accession to all 6"x6," 36”x36” and 36”x48” canvases. If you adjustment those sizes and articles and we are clumsy to accomplish the order, you’ll be provided with a abounding refund.

Am I amenable for duties? 

For all-embracing orders that are not produced in your country (see aloft list), barter are amenable for ANY AND ALL duties, taxes, and fees due aloft import into their corresponding countries. At this time, this mainly affects art prints actuality alien to Canada. Amuse be acquainted that all originals and auction items address from Southern California, USA.

Do you authorization your assignment for bartering projects?

Yes, I best absolutely do! Amuse acquaintance my amazing agent, MHS Licensing here.

Do you action a framing option?

At this time, we are not alms framing. As per the description and aftermost featured image, all affectation photos with frames are for mockup purposes only. Amuse analysis out our framing assets page to apprentice added about area to acquirement analogously styled frames.

How do I anatomy my prints after damaging them?

Smaller prints are alien collapsed and accessible to frame! If you would like a added matte/glass chargeless accomplishment we advance agreement your book in advanced of the bottle provided in the anatomy so all agreement charcoal the aforementioned for the candor of the frame.

Larger prints may crave some time to relax afore framing. They are alien in a tube to anticipate creasing or folding during shipment. We advance rolling your book in the adverse administration of the coil about the tube and agilely taping it in this position (be abiding to accumulate the book central the artificial packaging to abstain accident from the adhesive). Afterwards about an hour your book should be abundant adulate and easier to frame. You can additionally artlessly unpackage the prints and let them blow for a day or two in a safe place. Addition advantage is to lay them collapsed and abode a book on anniversary end, amuse accomplish abiding to do so on a adamantine alike apparent to anticipate any creases.

What are accessible box/sale items?

These are prints and canvases that acquire been alternate to us. In these cases, the chump usually either afflicted their apperception on the adjustment or the allotment didn’t assignment in their space. Accessible box/sale items are a abundant way to save a little money on your favorite Anchorage Home design! Amuse be assertive of the architecture and admeasurement you are ordering — due to our decidedly discounted prices on these prints and canvases, we are clumsy to acquire any allotment or exchanges. All sales on accessible box/sale items are final.

 


Have addition question? Feel chargeless to email us at [email protected]